I just had my first problem with a Form 4.
This is with a customer that has taken 10 hours of my time on this one transfer.
He decided not to do a trust and went to his CLEO to sign and there was a problem with the signature. So the forms were returned with a request for remediation.
10 hours is a lot of time, you mind breaking that down?
Customer calls me wanting to pick my brain on X vs Y vs Z. Ok, no problem. I don't stock Y or Z, if you order it all I'll charge you for is a transfer. I explain how it works.
I get asked will the CLEO sign. I don't know because he lives in another area. Time elapsed: 1 hour.
More brain picking regarding item. Which is best for the money. More brain picking regarding host firearm. Customer says he'd like to buy one tax stamp and then order his item. Time elapsed: 2 hours.
Customer decides on item, orders it and wants me to do the paperwork. Wants me to do form 4 immediately. I explain I can't do the form 4 since the item isn't here. Time elapsed: 2.5 hours.
Customer asks when we can do paperwork multiple times.
Customer asks what's a trust.
Customer asks how he can get a CLEO signature when I know nothing about the policies of his area since he lives an hour away.
Customer lives in city X and county Y. Asks me if he can get a signature from the chief of city W or sheriff of county Z.
Customer asks why haven't I gotten the serial number from the seller.
Customer asks when ATF will get off their butt and send him his item.
Customer asks when forms will be done. Cumulative Time elapsed: 5 hours.
Form 3 copy is sent to me so I can call ATF and check on status. I prep form 4 and explain to customer what to do with it. Customer asks me how CLEO signatures work where I live. Time elapsed: 6 hours.
Customer asks when he can sign the Form 4 and send to ATF. I explain entire purchase process again and that we are waiting for Form 3's to clear at ATF and he has to get a CLEO signature because he doesn't want to spend the money on a trust. Time elapsed: 7 hours.
Customer asks how to get CLEO signature and completes paperwork and wants to send it to ATF and wants me to look over it before Form 3 cleared. Error in paperwork. I send it back to him and explain what he did wrong and not to send it. Time elapsed: 8 hours.
Customer does paperwork correctly and everything looks straight. Form 3 clears. I tell customer to send it to ATF. Time elapsed: 9 hours.
Customer asks me what to send to ATF and for me to look over everything again and when his stamp will get here. Customer reads FAQ on internet about paperwork preperation and explains to me in detail how everything I did was wrong and how I should do it right next time. Time elapsed: 10 hours.
Note: I'm still waiting for the stamp.