I had a trident and upgraded to a Octane 9 HD. I recently found a trident 3-lug I forgot I had and emailed SWR asking if I could swap it out for an Octane 9HD 3-lug adaptor. They promptly responded and graciously agreed and let me swap them out. Wouldn't even let me pay return postage!
These guys are great! Right up there with Lage Mfg for outstanding customer service.
Thanks for making a great product and then being so great to your customers!
Jake
SWR Customer Service Rocks!
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Re: SWR Customer Service Rocks!
When you say "upgrade"...did you buy a second can outright. Or is there a trade-in program for trident owners that can get a discount on an octane 9 hd? From what I understand, they (swr) can't simply jailbreak/re-core an existing trident 9 (similar to what silencerco did with the with the sparrow).
Debating whether to jailbreak my trident 9 or get a newer style can...
Debating whether to jailbreak my trident 9 or get a newer style can...
Re: SWR Customer Service Rocks!
Bought a new Octane can and sold the Trident.
Re: SWR Customer Service Rocks!
Yes , great service and nice upgrade.
Member of the LSU, SWR, and RUGGED underground. Shame Silencerco!
Re: SWR Customer Service Rocks!
Ok they really do Rock!
Last edited by kaotic504 on Fri Mar 22, 2013 12:00 pm, edited 1 time in total.
- Andrew@Silencerco
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Re: SWR Customer Service Rocks!
I never received your email. PM inbound.kaotic504 wrote:That's funny, I emailed about swapping a piston that wasn't needed for a 3 lug mount and got no response. Of, course I would pay the difference and shipping.
- Shamrock-MP
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Re: SWR Customer Service Rocks!
A friend had light end cap strikes on his Spectre II because of a Tactical Innovations adapter. Called customer service, bam, new end cap. He got an SWR adapter which is perfect. No more strikes.
Form4
Suppressors and Firearms
01 FFL / 03 SOT
(502)671-9799
www.form4.org
Suppressors and Firearms
01 FFL / 03 SOT
(502)671-9799
www.form4.org
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- Silent But Deadly
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Re: SWR Customer Service Rocks!
Yep I bought a Spectre 2 and it didn't have a take down tool in the box. 1 email later I had a replacement no questions asked. This makes me want to keep buying their products and telling everybody how good they are.
- Fireman1291
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Re: SWR Customer Service Rocks!
I love these threads
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Re: SWR Customer Service Rocks!
If they are so great, how come they haven't figured out how to retrofit the HEMS2 to Octane guts?
A man can dream.
A man can dream.
If it doesn't splatter, shatter, burst or explode, it's not worth shooting.
- Shamrock-MP
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Re: SWR Customer Service Rocks!
What did they say when you asked them if they could do it?
Form4
Suppressors and Firearms
01 FFL / 03 SOT
(502)671-9799
www.form4.org
Suppressors and Firearms
01 FFL / 03 SOT
(502)671-9799
www.form4.org