AAC CUSTOMER SERVICE REVIEW

General silencer discussion. If you want to talk about a specific silenced rifle or pistol, it is best to do that in the rifle or pistol section for that brand.

All NFA laws apply.

Moderators: mpallett, bakerjw, renegade

Post Reply
jnitti1014
Senior Silent Operator
Posts: 149
Joined: Sat Dec 11, 2010 5:49 pm

AAC CUSTOMER SERVICE REVIEW

Post by jnitti1014 » Thu Apr 03, 2014 9:27 pm

Just wanted to leave a review of my recent customer service experience with AAC, in case you missed it under my thread in the AAC sub forum under the thread "strange baffle wear on a Tirant-45"

I posted here under the above thread and Mers himself contacted me and had customer service send me an rma # and ups shipping label. I took ME a while to send it back, which was the reason for such a delay in the thread. Once I sent it in, Cade Patterson let me know they got it and kept me appraised with updates. I expected I might have to pay for a new baffle, but instead I got a brand new baffle stack and re painting job for free! They also found a small dent in the can that was making it difficult to remove the baffle stack and smoothed it out for me, also for free. I was offered the 1/2 price upgrade for a new can, but having to do another form 4 wouldn't work for me so I declined.

I have to say, AAC has done right by me and this experience made me a fan. I'd highly reccomend them as a company, and once I move to a more nfa friendly state, I will make sure I buy more products from them.

jnitti1014
Senior Silent Operator
Posts: 149
Joined: Sat Dec 11, 2010 5:49 pm

Re: AAC CUSTOMER SERVICE REVIEW

Post by jnitti1014 » Thu Apr 03, 2014 9:39 pm

Forgot to add that Cade also sent a f*ck that noise sticker in what has to be the coolest card stock envelope and card. It was white stock paper embossed with the AAC skull and crossbones. Best corporate calling card I ever saw. I hung it at my desk at work.

User avatar
Emilio
Silent But Deadly
Posts: 2339
Joined: Thu Apr 07, 2011 10:38 pm

Re: AAC CUSTOMER SERVICE REVIEW

Post by Emilio » Fri Apr 04, 2014 3:10 am

Good to hear. :)
Member of the LSU, SWR, and RUGGED underground. Shame Silencerco!

User avatar
Fireman1291
Silent But Deadly
Posts: 3142
Joined: Thu Jan 22, 2009 5:43 pm
Location: Land O' lakes, FL
Contact:

Re: AAC CUSTOMER SERVICE REVIEW

Post by Fireman1291 » Sun Apr 06, 2014 6:26 am

Yup they took care of me for my TiRant9 and M42K. They have great CS 8)
Industry T&E
https://www.youtube.com/nfareviewchannelusa
Facebook
https://www.facebook.com/NFAreviewchannel
Instagram
https://www.instagram.com/nfareview

seattlite
Silent But Deadly
Posts: 322
Joined: Tue Mar 24, 2009 10:17 pm
Location: PNW

Re: AAC CUSTOMER SERVICE REVIEW

Post by seattlite » Sun Apr 06, 2014 2:32 pm

Fireman1291 wrote:Yup they took care of me for my TiRant9 and M42K. They have great CS 8)
What happened with your TiRant9 and M42K?

Buzduk
Silent But Deadly
Posts: 739
Joined: Wed May 27, 2009 2:13 pm
Location: KY

Re: AAC CUSTOMER SERVICE REVIEW

Post by Buzduk » Sun Apr 06, 2014 2:44 pm

seattlite wrote:
Fireman1291 wrote:Yup they took care of me for my TiRant9 and M42K. They have great CS 8)
What happened with your TiRant9 and M42K?
+1
Matt
Form4
01 FFL / 03 SOT
(631) 721-6201
http://form4.org/

User avatar
whiterussian1974
Silent But Deadly
Posts: 2727
Joined: Sun Sep 29, 2013 12:37 am
Location: On 8th line of eye chart.

Re: AAC CUSTOMER SERVICE REVIEW

Post by whiterussian1974 » Sun Apr 06, 2014 3:13 pm

Buzduk wrote:
seattlite wrote:
Fireman1291 wrote:Yup they took care of me for my TiRant9 and M42K. They have great CS 8)
What happened with your TiRant9 and M42K?
+1
Fireman, Seattlite was asking, "What was the reason for the CS interaction?" Upgrade, poor fit, surface blemish, etc.
The Darkest Corners of Hell are reserved for those who remain Neutral!-Dante
The Death of One is a Tragedy, a million only a statistic.-Stalin
Well I AM 1/16 Demon on my Father's Side!-Dresden Files

User avatar
Fireman1291
Silent But Deadly
Posts: 3142
Joined: Thu Jan 22, 2009 5:43 pm
Location: Land O' lakes, FL
Contact:

Re: AAC CUSTOMER SERVICE REVIEW

Post by Fireman1291 » Sun Apr 06, 2014 9:05 pm

My latch wore out on the M42k and they replaced with a new heated treated latch and repainted my burnt finish. As for my tirant9 I boogered up the endcap trying to jailbreak it and they fixed it for free.
Industry T&E
https://www.youtube.com/nfareviewchannelusa
Facebook
https://www.facebook.com/NFAreviewchannel
Instagram
https://www.instagram.com/nfareview

Post Reply