AAC CUSTOMER SERVICE REVIEW
Posted: Thu Apr 03, 2014 8:27 pm
Just wanted to leave a review of my recent customer service experience with AAC, in case you missed it under my thread in the AAC sub forum under the thread "strange baffle wear on a Tirant-45"
I posted here under the above thread and Mers himself contacted me and had customer service send me an rma # and ups shipping label. I took ME a while to send it back, which was the reason for such a delay in the thread. Once I sent it in, Cade Patterson let me know they got it and kept me appraised with updates. I expected I might have to pay for a new baffle, but instead I got a brand new baffle stack and re painting job for free! They also found a small dent in the can that was making it difficult to remove the baffle stack and smoothed it out for me, also for free. I was offered the 1/2 price upgrade for a new can, but having to do another form 4 wouldn't work for me so I declined.
I have to say, AAC has done right by me and this experience made me a fan. I'd highly reccomend them as a company, and once I move to a more nfa friendly state, I will make sure I buy more products from them.
I posted here under the above thread and Mers himself contacted me and had customer service send me an rma # and ups shipping label. I took ME a while to send it back, which was the reason for such a delay in the thread. Once I sent it in, Cade Patterson let me know they got it and kept me appraised with updates. I expected I might have to pay for a new baffle, but instead I got a brand new baffle stack and re painting job for free! They also found a small dent in the can that was making it difficult to remove the baffle stack and smoothed it out for me, also for free. I was offered the 1/2 price upgrade for a new can, but having to do another form 4 wouldn't work for me so I declined.
I have to say, AAC has done right by me and this experience made me a fan. I'd highly reccomend them as a company, and once I move to a more nfa friendly state, I will make sure I buy more products from them.