RESOLVED ****EFK FIREDRAGON Barrels

dcmdon · Post by **dcmdon** » Wed Feb 04, 2009 12:12 pm

For some reason I figured I'd give one last try.
********I FINALLY got in touch with them.

This has been an unfortunate set of occurances.
The gentleman I spoke with was VERY VERY appologetic. It seems they get their email and phone from COX and both have been down for several days. Their incoming phone calls have been sporatically routed to someone's home for the last couple of weeks. Crazy. They said that this screwup combined with the fact that they are CRUSHED with activity pushed them to the point where everything collapsed. OK. I can buy that.

So any way, I spoke with Frakie (a woman) and she was very helpful. I am going to do my best to remove any traces of this thread. She again apologized profusely.

I did get the sense that they are truly nice people who just had a perfect storm of screw ups. Some caused by them, and some caused by outside factors.

Don

p.s. if you see any traces of my "tale of woe" please let me know, as I'm trying to remove all of them this evening.

Stu · Post by **Stu** » Wed Feb 04, 2009 12:14 pm

What happens when you call them?

jt526 · Post by **jt526** » Wed Feb 04, 2009 12:26 pm

glad it was cleared up

dcmdon · Post by **dcmdon** » Wed Feb 04, 2009 12:34 pm

When I call, I get an answering machine and nobody returns my call.

JT - I saw the 30-90 days before pestering message. But keep in mind, I dont even know if my order went in. I'm not calling to say "where is it". I'm calling to see if my order is even in. For that, I'm not going to wait a month.

And you know what, Its TERRIBLE business practice to just ignore a customer for a MONTH. So its revenge time. I've posted a similar message to ARF, HKPro, M4carbine, and Northeast shooters.

I'm happy to wait. Just acknowledge my question.

Don

Stu · Post by **Stu** » Wed Feb 04, 2009 12:52 pm

Revenge seems inappropriate because you haven't suffered a loss. Maybe some time with phone calls, but should only cause them to lose your business, not "revenge."

SwampGator · Post by **SwampGator** » Wed Feb 04, 2009 1:00 pm

dcmdon wrote: And you know what, Its TERRIBLE business practice to just ignore a customer for a MONTH. So its revenge time. I've posted a similar message to ARF, HKPro, M4carbine, and Northeast shooters.

I'm happy to wait. Just acknowledge my question.

Don

Maybe your order did not go through and you are not a customer. Have you checked your credit card bill?

The whole "revenge" thing before you even know you have been ripped off makes you sound a little radical.

dcmdon · Post by **dcmdon** » Wed Feb 04, 2009 1:00 pm

Perhaps revenge is the wrong word.

1) I dont want others to get strung along like I have been
2) I have been "wronged". I've been waiting a month for a reply. Its common human decency. Tell me to go to hell, but dont ignore multiple requests via email, phone and fax.
3) I really believe that the big O will be banning threaded barrels. I've got a 9mm silencer waiting on a form 4, and I'd like to line up the bbl.

SwampGator · Post by **SwampGator** » Wed Feb 04, 2009 1:02 pm

I hope you are able to get ahold of a barrel. There are other companies out there, many with proven track records.

Best of luck to you.

Stu · Post by **Stu** » Wed Feb 04, 2009 1:03 pm

Your thread title on ARF.com is stupid. They haven't done anything 'unethical.'

dcmdon · Post by **dcmdon** » Wed Feb 04, 2009 1:06 pm

Sure they have. They may have my credit card number should let me know if they do or do not have an order. Their lack of communication makes it difficult for me to take my business elsewhere. If they process an order eventually I've got 2 bbls and then have the hassle of shipping one back and arguing with them about the cost of the return shipping, then a disputed CC charge for the cost of return shipping. Its a major pain in the ass.

This could all be avoided with a 30 second email. "got it". "didnt get it, resend"

jt526 · Post by **jt526** » Wed Feb 04, 2009 1:10 pm

glad it was cleared up

Stu · Post by **Stu** » Wed Feb 04, 2009 1:13 pm

dcmdon wrote:Sure they have. They may have my credit card number should let me know if they do or do not have an order. Their lack of communication makes it difficult for me to take my business elsewhere. If they process an order eventually I've got 2 bbls and then have the hassle of shipping one back and arguing with them about the cost of the return shipping, then a disputed CC charge for the cost of return shipping. Its a major pain in the ass.

This could all be avoided with a 30 second email. "got it". "didnt get it, resend"

You're complaining about things that haven't happened, and may never happen though.

dcmdon · Post by **dcmdon** » Wed Feb 04, 2009 1:18 pm

You just dont get it. Lets just agree to disagree.

I have placed an order, but I'm not sure it was actually placed. I simply need to know if it was actually placed. After that I would be happy to wait.

By not knowing, I am unable to place another order with either them or any other company. If the order was not received and I wait, well then I wont know for 2 months. If the order was received and I order another somewhere else, then I end up with 2 bbls and associated return expense hassles.

I'm complaining about something that DID happen. I've tried to communicate with them via email, phone and fax, and they have not gotten back to me in a month. That is exactly what I'm complaining about. And that has definitely happened. That is reason enough to advise others not to do business with this company.

Don
p.s. if you knew me, you'd know I'm not some self centered hothead. I fully understand that everybody in this business is overwhelmed.

Thats why I kept at it for over a month before finally venting on this forum.

hs338lapua · Post by **hs338lapua** » Wed Feb 04, 2009 1:28 pm

dcmdon wrote: My browser crashed right as I was waiting for the purchase confirmation to come up.

$.47 says that they don't have your order. I personally despise people that do this sort of thing. Your browser crashed and because a company is too busy to respond, you post on every forum that they are a terrible company.

Give it a couple weeks. If your SO rushed to get a barrel, order a different one and when, if ever, EFK calls for payment tell them you don't want it anymore.

Simple!

dcmdon · Post by **dcmdon** » Wed Feb 04, 2009 1:33 pm

Dont have time? You're kidding. its been a month I've been waiting for a simple reply.

Stu · Post by **Stu** » Wed Feb 04, 2009 1:34 pm

I agree that them not calling you is irritating, I probably wouldn't do business with them again either. I'm just saying you are over reacting with all your posts on all the boards and the word "unethical" is too strong for the situation.

If it makes you feel better, I was never sure about EFK myself, but now I will probably not even bother with them.

pneumagger · Post by **pneumagger** » Wed Feb 04, 2009 1:43 pm

dcmdon wrote: By not knowing, I am unable to place another order with either them or any other company. If the order was not received and I wait, well then I wont know for 2 months. If the order was received and I order another somewhere else, then I end up with 2 bbls and associated return expense hassles.

Call your credit card company you submitted to EFK. Put a hold/stop on any payments requested by EFK.
Call/Email EFK and inform them you have done this. Order from another company.
Less whining, no risk, and faster results.

im-ur-daisy · Post by **im-ur-daisy** » Wed Feb 04, 2009 2:31 pm

dcmdon:

Bad approach guy. EFK Firedragon makes a great product and is owned by a super dude. Like many older Americans, the owner is not as computer literate as younger folks are. Rest assured that he didn't rip you off nor does he need to rip you off.
Why don't you pick up the phone and call him.

Regards,

IUD

Stu · Post by **Stu** » Wed Feb 04, 2009 2:36 pm

He's been trying to call for a month now.

dcmdon · Post by **dcmdon** » Wed Feb 04, 2009 3:18 pm

IM ur daisy,

I realize this thread is pretty tedious. So I dont blame you for not reading from the beginning.

I stated in my first post that have called him at least a dozen times and left messages over the last month. I have also faxed him at least twice as well as emailing him several times.

If you know him, please ask him to reply to any of my voicemails.

I am not one to try to solve my problems in a public forum. Like I said above, I've tried to get in touch with them via all known means of communication. Fax, phone, email. No response in over a month.

With that said, I'm also not going to be one of those people who are afraid to name names. I've given up. So I'm naming names so others wont find themselves in the same boat.

If you personally know him to be a decent guy then this is really confusing. Maybe there has been a family tragedy. In which case I will GLADLY back off and apologize. But just being busy is no excuse.

Don

Twinsen · Post by **Twinsen** » Wed Feb 04, 2009 3:53 pm

I hope everybody that read the title of the thread read your first post and erased the title from their memory.

dcmdon · Post by **dcmdon** » Wed Feb 04, 2009 4:32 pm

RESOLVED. See original post for the happy ending.

Stu · Post by **Stu** » Wed Feb 04, 2009 4:35 pm

So did they have your order or not?

dcmdon · Post by **dcmdon** » Wed Feb 04, 2009 4:40 pm

No. But again, that was NOT THE POINT.

The point was that it was a month and no response to multiple emails. (which they werent getting) and multiple phone calls (which were being routed somewhere else.

the fax they just dropped the ball on, for which they apologized.
Finally, the browser crash, was not really crash, it was their server crashing. Yes, they're really happy with Cox at this point in time.

Stu · Post by **Stu** » Wed Feb 04, 2009 4:42 pm

Yeah but you went on and on about it, so now I'm curious. What are you going to do? Order from them or someone else? You need that threaded barrel remember?

RESOLVED ****EFK FIREDRAGON Barrels

RESOLVED ****EFK FIREDRAGON Barrels

Re: AVOID EFK FIREDRAGON Barrels- TERRIBLE COMPANY