Lost Baffle, Bad customer service.

Company specific discussions and announcements.

Moderator: SilentMike

throwawaynfa
New Member
Posts: 5
Joined: Wed Dec 07, 2016 10:16 pm

Lost Baffle, Bad customer service.

Post by throwawaynfa »

So in short, I own an AAC Ti-Rant 9
A few months ago I took it to an indoor range and it came apart when I was firing.
The tube apparently unscrewed itself from the booster in a few shots and went flying end over end down the live range.
The range was able to get all of the parts back to me after hours as they said they would not shut down the live range to pick up the parts. (They do hold class III) I had it transfered from them to me after i bought it.

They were only able to return %90 of the suppressor as I am missing 1 k baffle.

They believe that it was destroyed or missing in their sand and bullet fragment backstop.

I emailed AAC customer service and have been back and forth with them telling me that they will repair the suppressor but will not replace the baffle that is missing.

They then do not give me any information to send the suppressor back to them after I asked.

Then they say that cannot replace the baffle at all, and that it is illegal for them to do so.

I email BATFE and they send me a citation saying the company can in fact replace the baffle.

I email this onto the company and they tell me repairing the suppressor is not the problem, the lost baffle is.

No matter how long of an email or what questions I pose I get back single sentence responses and no additional information.

I am coming here seeking help as I have done the same on reddit, and was directed to seek help on more specific forums.

Please see below for my email log with the company.

I am EXTREMELY dissatisfied with AAC and am awaiting further contact to see if they tell me I am SOL or if they will be able to help me and make this right. If they are unable to help me I will no longer buy/support AAC and will advise everyone I ever come into contact with in the firearm community to do the same, and will also ask the range to no longer carry AAC's products.
  • RED IS ME
    BLUE IS AAC
    DARK GREEN IS BATFE

    Dec 2 - 3:03 PM ME <ME> to techinfo
    Hello, I have a Ti-Rant 9 suppressor I bought a few years ago. It has unscrewed itself at the range and shot itself off of the booster of my 9mm glock 19 (with threaded lone wolf barrel) They were able to recover all but 1 baffle and I was wondering how I would go about getting my suppressor inspected and possibly repaired if need be. I initially thought it exploded when I didn't see it on the end of the gun, fearing a baffle strike, but i can reassemble it no problem just am missing 1 stack it seems. I originally bought it from Silencershop.com on a deal they ran and had it delivered to and transfered to me through my class 3 dealer at (GUNSHOP). It actually happened a few months ago and has been sitting in my safe since, only because I'm in school for (BLANK) and am working full time at (BLANK), this is the first free moment I have to ask.
    Thank you. ME.


    Dec 2 - 5:27 PM AAC Support Service Ticket Response
    We can bring it in and repair it, however we can not replace the baffle that was lost. Baffles are NFA items and we can not add nor remove baffles on silencers.
    Thank you and best regards, AAC Customer Services


    Dec 2 - 6:34 PM to techinfo
    OK that's no problem, how would it be repaired though if it's missing a baffle? I just called the range and they said they've remember the incident and they did not find anything else out on the range the only baffles they found or the ones that they held and gave back to me, as the range was still currently live when the incident happened. It's an indoor pistol range. How would I go about getting this back to you to be repaired? Well it's still function normally?
    Thanks. ME
    Sent from my iPhone


    Dec 6 - 9:03 AM to techinfo
    I was speaking to someone in the customer service through email about my TiRant 9, and I was told it would need to be sent in for repair and I never heard back after my last email? Please see my correspondence from december 2nd below:
    [REMOVED AS ITS REPETITIVE]


    Dec 6 - 5:20 PM to me AAC Support Service Ticket Response
    Good Afternoon, We can bring it in and fix everything that we have but it will be sent back to you still missing 1 baffle. The ATF will not let us replace baffles at will.
    Thank you and best regards, AAC Customer Services


    Dec 6 - 8:48 PM to techinfo
    Is there any way I can get a new baffle? Can I do a form 4 $200 tax stamp for a new baffle? Right now I have a useless suppressor as it is missing a baffle..... or are you guys able to cut it down and rethread it it will just have a total of 7 instead of 8? Sorry to keep emailing you but I am looking for solutions as I am stuck with a $1000 tube that can do nothing unless I can find a solution to be able to use it again.


    Dec 6 - 9:09 PM ME <ME to BATFE> to NFA <Fire.Tech(AT)usdoj.gov>
    Hello, I bought and have registered a Ti-Rant 9 (9mm) suppressor made by AAC, and while at an indoor range that has a class III dealer I had the can come apart and go flying down the live range. They said I could not go down range while they were open and collected the parts for me and returned them to me after. The problem is they said they found all the parts except one baffle and they think the baffle shattered when it hit the ground (as the missing baffle was aluminum) and is now part of all of the bullet fragments and other junk that make up the sand and other material backstop they use. I contacted the manufacturer AAC and they stated they will not replace the baffle and have offered no solution as to how I can make my suppressor functional again. My question is, are they allowed to repair my suppressor by adding a new baffle, or cutting the tube down or rethreading and adding a longer end cap so that all of the baffles inside are held tightly together so I can have the suppressor functional again? Or if not who is allowed to modify it in such a way? Or can I somehow have the baffle replaced? This is my first and only NFA item I own and I am really searching for guidance as I don't want to make a mistake but I also don't want to have a very expensive non-operational suppressor. Thank you for your time and consideration.
    ME


    December 7, 2016 7:55 AM
    From: NFA <Fire.Tech(AT)usdoj.gov>
    Sent: Wednesday, December 7, 2016 7:55 AM
    To: Firearms & Ammunition Technology Division
    <firarmstech(AT)atf.gov>
    Subject: FW: Replacement Suppressor Baffle?
    8:20 AM
    FYI
    A person who is licensed under the GCA to manufacture firearms and who has paid the SOT to manufacture NFA firearms may replace a component part or parts of a silencer. Repairs may not be done if they result in removal, obliteration, or alteration of the serial number as this would violate 18U.S.C. section 922(k). If a silencer part bearing the serial number, other than the outer tube, must be replaced, the new part must be marked with the same serial number as the replacement part. Reference ATF Publication 5320.8, National Firearms Handbook (pg. 175)


    Dec 7 - 9:06 AM ME <ME> to techinfo
    I am really sorry to keep emailing you like this but I just contacted the BATFE to get clarification to see if I can have the suppressor repaired and this was their response, I would like to RMA the suppressor to you for repair, Please advise how I should go about doing so.
    Thank you!
    ME
    -Forwarded message FROM ATF attached to them


    Dec 7 - 11:06 AM to me AAC Support Service Ticket Response TO ME-
    It wouldn't be safe to fire missing a baffle due to all the open space that will be at the end of the silencer. We can repair what is there, so if a baffle was dammage or so we could replace that baffle.
    Thank you and best regards, AAC Customer Services


    Dec 7 - 12:19 PM techinfo(AT)advanced-armament.com to me AAC Support Service Ticket Response
    Good Morning, We can not sell the baffles by law.
    Thank you and best regards, AAC Customer Services


    Dec 7 - 12:21 PM techinfo(AT)advanced-armament.com to me AAC Support Service Ticket Response
    The repair is not the issue it is the missing baffle
    Thank you and best regards, AAC Customer Services


    Dec 7 - 2:51 PM ME <ME> to techinfo
    Please excuse me if I seem like I am being curt, but I feel like we keep going in circles.... I contacted the BATFE and they have stated that the internal parts can be replaced by "A person who is licensed under the GCA to manufacture firearms and who has paid the SOT to manufacture NFA firearms may replace a component part or parts of a silencer." I included my interaction with them below. You offer a lifetime warranty, and I have included questions thus far about setting up an RMA to have the suppressor repaired. So in short you are telling me my suppressor is now non functional, You will not modify the suppressor by cutting the tube down to make the end cap remove the space, I cannot return it to you for repair, you will not replace the baffle, and I am basically SOL? I just feel like I have not been getting straight answers? I'm sorry to keep emailing but this is extremely frustrating and I feel as if I am getting nowhere, Where do you recommend I go from here? Please see the email logs below of your responses and my interaction with the BATFE. Our interaction so far has been the following:
    -included their responses to me
    -included email to batfe
    -included forwarded copy of batfe email to me


    Thu, Dec 8, 2016 at 5:56 PM
    7 Baffles come in then 7 can go out. If you need 7 for the silencer and have 6 then we send the can with the 6 back out
    Thank you and best regards,
    AAC Customer Services


    Thu, Dec 8, 2016 at 10:34 PM
    to techinfo
    Is there a supervisor I can establish contact with? You have stated multiple times replacing this baffle in your factory is against the law which multiple sources including the BATFE have confirmed is not against the law.
    I wish to be put into contact with a supervisor.
    ME


    Fri, Dec 9, 2016 at 5:48 PM
    If you call in and speak with anyone they will tell you that yes we can and we do all the time to fix silencers. What you do not understand is if you loose a baffle from a silencer then you are out of luck and nothing we can do. If you bring us 7 busted baffles then we can replace with 7 new. IF YOU HAVE LOST OR MISSING A BAFFLE THEN WE CAN NOT REPLACE IT. WE HAVE TO HAVE %50 OF A BAFFLE COME IN FOR ANY REPLACEMENT. FEEL FREE TO CALL IN AND SPEAK TO JOSH HOOD OR DRU LEE AND THEY CAN EXPLAIN TO YOU THE WAY ADVANCED ARMAMENT COMPANY POLICY IS DONE AND DIRECTED TO DO SO BY OUR COMPLIANCE


    This last communication was where they actually stated what they should have told me FROM THE BEGINNING instead of running me around. I will be calling customer service if for nothing more then to explain to a supervisor how abysmal their customer service department is with communicating properly with customers.

    And a shout out to fishman for providing contact information for Joe curtis! It seems he will be able to assist me with making the suppressor functional again and in fact offers a TRUE lifetime warranty.

    If they treat me any worse on the phone I will update again.

    I think ill hang around here for a while, introduce myself and make myself at home. Thank you all for the help!
Last edited by throwawaynfa on Fri Dec 09, 2016 10:42 pm, edited 3 times in total.
User avatar
fishman
Silent But Deadly
Posts: 1444
Joined: Sun Dec 20, 2015 7:15 pm

Re: Lost Baffle, Bad customer service.

Post by fishman »

Either the rep your talking with doesn't know what they're talking about or they're purposely dodging your request.
The easiest (not cheapest) way to get your can working again would probably be to send it to a third party ffl and have them remake the baffle. There's a couple guys on this forum that do custom work like that. Sucks that aac won't fix it for you, even if they did charge you for the work.
300 blackout form 1: http://www.silencertalk.com/forum/viewtopic.php?f=10&t=137293

5.56 form 1:
http://www.silencertalk.com/forum/viewtopic.php?f=10&t=141800&p=955647#p955647
User avatar
John A.
Silent But Deadly
Posts: 1145
Joined: Sun Dec 09, 2007 2:55 pm

Re: Lost Baffle, Bad customer service.

Post by John A. »

At no point are you required to have AAC do the work.

Any manufacturer can.

FWIW, I would request a supervisor. If they are still unwilling to repair the suppressor, even at a marginal cost due to it not being a warranty issue, then I would never do business with them again.
I don't care what your chart says
throwawaynfa
New Member
Posts: 5
Joined: Wed Dec 07, 2016 10:16 pm

Re: Lost Baffle, Bad customer service.

Post by throwawaynfa »

fishman wrote:Either the rep your talking with doesn't know what they're talking about or they're purposely dodging your request.
The easiest (not cheapest) way to get your can working again would probably be to send it to a third party ffl and have them remake the baffle. There's a couple guys on this forum that do custom work like that. Sucks that aac won't fix it for you, even if they did charge you for the work.
Would you be able to point me in their direction?
It seems they are still giving me the same answer... It just sucks as I dont really have the money to go this route but I dont want $1000 Ti tube just hanging around useless either.
John A. wrote:At no point are you required to have AAC do the work.

Any manufacturer can.

FWIW, I would request a supervisor. If they are still unwilling to repair the suppressor, even at a marginal cost due to it not being a warranty issue, then I would never do business with them again.
I just did, I like doing the talking through email as I have a record of exactly what was said and I can prove it and show it, and I can spread it around everywhere to let everyone know this is a company to not do business with.

I may end up eventually calling them just to have peace of mind of trying every avenue with it but I just feel that will be a moot point anyhow.

-see above updated-

Thu, Dec 8, 2016 at 5:56 PM
7 Baffles come in then 7 can go out. If you need 7 for the silencer and have 6 then we send the can with the 6 back out
Thank you and best regards,
AAC Customer Services

Thu, Dec 8, 2016 at 10:34 PM
to techinfo
Is there a supervisor I can establish contact with? You have stated multiple times replacing this baffle in your factory is against the law which multiple sources including the BATFE have confirmed is not against the law.
I wish to be put into contact with a supervisor.
ME
User avatar
fishman
Silent But Deadly
Posts: 1444
Joined: Sun Dec 20, 2015 7:15 pm

Re: Lost Baffle, Bad customer service.

Post by fishman »

Joe curtis
Curtis tactical
Curtistactical.com

I've had him do some work for me. He also makes his own silencers. Everything he does looks top notch. Give him a call and see if he's interested in this job.

Theres a couple others I can't think of off the top of my head.
300 blackout form 1: http://www.silencertalk.com/forum/viewtopic.php?f=10&t=137293

5.56 form 1:
http://www.silencertalk.com/forum/viewtopic.php?f=10&t=141800&p=955647#p955647
User avatar
AlabamaPaul
Silent But Deadly
Posts: 351
Joined: Fri Oct 17, 2014 10:53 am
Location: AL

Re: Lost Baffle, Bad customer service.

Post by AlabamaPaul »

Just ask AAC to shorten the tube for the remaining baffles. That should end the pissing contest.
User avatar
T-Rex
Silent But Deadly
Posts: 1865
Joined: Wed Oct 29, 2014 3:38 pm
Location: CT - The AntiConstitution State

Re: Lost Baffle, Bad customer service.

Post by T-Rex »

AlabamaPaul wrote:Just ask AAC to shorten the tube for the remaining baffles. That should end the pissing contest.
He did! Dec 8 @ 2048hrs.
Completed Builds www.silencertalk.com/forum/viewtopic.php?t=79895
Burst Calculator www.engineersedge.com/calculators/pipe_bust_calc.htm
Silencer Porn www.instagram.com/explore/tags/silencerporn/
User avatar
John A.
Silent But Deadly
Posts: 1145
Joined: Sun Dec 09, 2007 2:55 pm

Re: Lost Baffle, Bad customer service.

Post by John A. »

I would never willingly shorten a silencer and lose even a percentage of what I paid for.

Granted we all know this isn't the fault of the manufacturer, nor is anyone blaming them for the mishap.

I can also somewhat understand why they have the policy, but it is not unlawful for them to repair their product to factory new condition.

If anything, and the owner withheld a baffle intentionally for whatever reason, it would be the owner would be guilty of possessing silencer parts, not the factory for repairing a product.

Unless they have some legal precedent saying otherwise that I am not aware of.

Though this is a perfect reason to remember that AAC is a publically owned conglomerate of Cerberus. Logic is often nonexistent to shareholders. $$ alone is the driving force.
I don't care what your chart says
throwawaynfa
New Member
Posts: 5
Joined: Wed Dec 07, 2016 10:16 pm

Re: Lost Baffle, Bad customer service.

Post by throwawaynfa »

fishman wrote:Joe curtis
Curtis tactical
Curtistactical.com

I've had him do some work for me. He also makes his own silencers. Everything he does looks top notch. Give him a call and see if he's interested in this job.

Theres a couple others I can't think of off the top of my head.

Thank you I have reached out to Joe and it seems he will be able to assist me from here!

LATEST AND POSSIBLY THE LAST UPDATE TO THIS UNFORTUNATE SAGA
  • RED IS ME
    BLUE IS AAC

    Thu, Dec 8, 2016 at 10:34 PM
    to techinfo
    Is there a supervisor I can establish contact with? You have stated multiple times replacing this baffle in your factory is against the law which multiple sources including the BATFE have confirmed is not against the law.
    I wish to be put into contact with a supervisor.
    ME


    Fri, Dec 9, 2016 at 5:48 PM
    If you call in and speak with anyone they will tell you that yes we can and we do all the time to fix silencers. What you do not understand is if you loose a baffle from a silencer then you are out of luck and nothing we can do. If you bring us 7 busted baffles then we can replace with 7 new. IF YOU HAVE LOST OR MISSING A BAFFLE THEN WE CAN NOT REPLACE IT. WE HAVE TO HAVE %50 OF A BAFFLE COME IN FOR ANY REPLACEMENT. FEEL FREE TO CALL IN AND SPEAK TO JOSH HOOD OR DRU LEE AND THEY CAN EXPLAIN TO YOU THE WAY ADVANCED ARMAMENT COMPANY POLICY IS DONE AND DIRECTED TO DO SO BY OUR COMPLIANCE


    This last communication was where they actually stated what they should have told me FROM THE BEGINNING instead of running me around. I will be calling customer service if for nothing more then to explain to a supervisor how abysmal their customer service department is with communicating properly with customers.

    And a shout out to fishman for providing contact information for Joe curtis! It seems he will be able to assist me with making the suppressor functional again and in fact offers a TRUE lifetime warranty.

    If they treat me any worse on the phone I will update again.

    I think ill hang around here for a while, introduce myself and make myself at home. Thank you all for the help!
User avatar
T-Rex
Silent But Deadly
Posts: 1865
Joined: Wed Oct 29, 2014 3:38 pm
Location: CT - The AntiConstitution State

Re: Lost Baffle, Bad customer service.

Post by T-Rex »

If not for anything else, you should bring up their lacking grammar and demeanor, in regards to customer/email communications. AAC's emails look as if they came from a 10th grader. Did they actually use all caps?
Completed Builds www.silencertalk.com/forum/viewtopic.php?t=79895
Burst Calculator www.engineersedge.com/calculators/pipe_bust_calc.htm
Silencer Porn www.instagram.com/explore/tags/silencerporn/
throwawaynfa
New Member
Posts: 5
Joined: Wed Dec 07, 2016 10:16 pm

Re: Lost Baffle, Bad customer service.

Post by throwawaynfa »

I copied and pasted it the exact way that they sent the emails to me.
User avatar
Capt. Link.
Silent But Deadly
Posts: 2829
Joined: Wed Oct 17, 2007 9:05 pm
Location: USA.

Re: Lost Baffle, Bad customer service.

Post by Capt. Link. »

I don't always defend industry but understand why they can't replace part # 7.
Next time give them that remnant of item 7 so their bound book is kept straight.Its not AAC's fault the way the laws are written.
-CL
The only reason after 243 years the government now wants to disarm you is they intend to do something you would shoot them for!
http://www.silencertalk.com/forum/viewtopic.php?f=10&t=79895
User avatar
John A.
Silent But Deadly
Posts: 1145
Joined: Sun Dec 09, 2007 2:55 pm

Re: Lost Baffle, Bad customer service.

Post by John A. »

Perhaps speak with the range and see if they will allow you to use a metal detector after hours.

And if the baffle is aluminum, find a scrap piece of aluminum to send with the can for repair/replacement if they're that worried about it.

https://www.google.com/search?q=scrap+a ... 60&bih=643
I don't care what your chart says
throwawaynfa
New Member
Posts: 5
Joined: Wed Dec 07, 2016 10:16 pm

Re: Lost Baffle, Bad customer service.

Post by throwawaynfa »

Capt. Link. wrote:I don't always defend industry but understand why they can't replace part # 7.
Next time give them that remnant of item 7 so their bound book is kept straight.Its not AAC's fault the way the laws are written.
-CL
The law in no way affects them replacing the baffle if I send it back to them.
John A. wrote:Perhaps speak with the range and see if they will allow you to use a metal detector after hours.

And if the baffle is aluminum, find a scrap piece of aluminum to send with the can for repair/replacement if they're that worried about it.

https://www.google.com/search?q=scrap+a ... 60&bih=643
Lol, I thought about that but its a indoor range with metal fragments all in the sand style backstop, it'd be a needle in a needle stack.

But i'm through with aac, im having a new core built by a custom manufacturer who offers a no questions asked lifetime warranty.
User avatar
doubloon
Silent But Deadly
Posts: 11897
Joined: Wed Dec 31, 2008 11:02 pm
Location: Houston-ish

Re: Lost Baffle, Bad customer service.

Post by doubloon »

throwawaynfa wrote:...
The law in no way affects them replacing the baffle if I send it back to them.
...
There is no legal way to be in possession of "extra" suppressor parts.

The "law" that is ATF regulation requires components to be destroyed before replacement components can be made or provided.

Lost != Destroyed

Lost things sometimes get found later in the darnedest of places like pockets or range bags. If the "lost" baffle is found and the finder gets caught with it then SOT could be punished for whatever role he played in the creation of the "extra" parts. ATF might think SOT should know better than to replace parts people claim they "lost" without proof of those parts being destroyed. Otherwise any nit could request "replacements" for "lost" parts and have a stash of spare parts.

If I was SOT I'd tell you to piss off too and probably not be even half as nice about it as AAC.
http://www.youtube.com/watch?v=BDtd2jNIwAU MUSAFAR!
http://www.youtube.com/watch?v=8CrOL-ydFMI This is Water DavidW
Complete Form 1s http://www.silencertalk.com/forum/viewtopic.php?f=10&t=79895
User avatar
T-Rex
Silent But Deadly
Posts: 1865
Joined: Wed Oct 29, 2014 3:38 pm
Location: CT - The AntiConstitution State

Re: Lost Baffle, Bad customer service.

Post by T-Rex »

doubloon wrote:
throwawaynfa wrote:...
The law in no way affects them replacing the baffle if I send it back to them.
...
If I was SOT I'd tell you to piss off too and probably not be even half as nice about it as AAC.
I agree, with your legal aspect, but not this last part. No reason to purposefully lose a customer because of things out of your control. AAC's CS did a horrible job with communication. Their cursory replies left the customer with questions, which resulted in this debacle.

All they had to say was, "Sir, we apologize for your inconvenience. Although the law allows a Mfr to replace a damaged or destroyed part, we are not legally able to reproduce lost parts as there's no way to prove they wont resurface. This would constitute a spare part and be unlawful under the NFA. If you are able to find the lost part(s), in whole or otherwise, AAC would gladly make the repairs."

Now, my questions are:
1. Should the repairing SOT bear the responsibility of making possible spare parts?
2. Could the tube legally be shortened? After all, finding the lost baffle, w/o a place to put it, would constitute a spare part, right?
3. Why do I keep hearing stories where silencers and/or their parts go downrange? Why are you not performing PM on your equipment/firearm? I don't want to hear, "It loosened during shooting". This is a known point of service, for a suppressor. Be responsible and check your s--t, be it between magazines or whatnot. "But, accidents happen". All accidents are preventable and slacking on preventative measures is not an excuse for their cause. Would it be Remingtons fault that you put the wrong ammo in your gun and ruined it? Would you argue with them that they should fix it?
Completed Builds www.silencertalk.com/forum/viewtopic.php?t=79895
Burst Calculator www.engineersedge.com/calculators/pipe_bust_calc.htm
Silencer Porn www.instagram.com/explore/tags/silencerporn/
TheNeko
New Member
Posts: 4
Joined: Mon Jan 23, 2017 11:35 am

Re: Lost Baffle, Bad customer service.

Post by TheNeko »

This exact same thing happened to me over the weekend. I wish I had seen this post before then I never would have bought AAC.
I had an end cap strike and the only damaged part that I can tell is the end cap.
But I am missing 3 baffles and range staff looked for them several times. They say they may be in the bullet trap system but AAC is basically saying I now have an $800 paperweight.
Unbelievable the absolute disregard for thier customers.

You guys do what you want but I will never buy AAC again. I bought them based on thier reputation but Remington lawyers have screwed us over.
jmetrisin
New Member
Posts: 1
Joined: Mon Apr 03, 2017 3:42 pm

Re: Lost Baffle, Bad customer service.

Post by jmetrisin »

I recently had the same issue with AAC. I contacted the ATF and got an official response from them that it is legal to replace a lost baffle. I forwarded this response to AAC customer support and they still claim it is illegal. I don't know how more incompetent they could possible be. If anyone is interested, here is the E-mail chain:

From the ATF:

Mr. Metrisin, Thank you for your inquiry to the Firearms Industry Programs Branch (FIPB). A licensed manufacturer can repair a silencer. I confirmed with my co-workers because ACC had me doubting they were able to replace a baffle, but after much discussion our office has determined that yes, if a baffle is lost they may replace it for you.

By law, any part of a silencer is considered a silencer. I am thinking because you are reporting it as lost, they may feel they cannot replace it, as opposed to it being damaged they would be replacing the damaged part. ACC cannot ship you the baffle for you to replace but if you ship the silencer to them, they would be able to replace. I read somewhere in comments online that ACC made mention they would not be compliant if they replaced a baffle. If this is in fact a compliance issue they can contact our office at [email protected] or their local ATF office for clarification.

I hope this information has been helpful.

Thank you,

Dawn Smith, Program Manager (IOI)
Alcohol, Tobacco and Firearms (ATF)
Firearms Industry Programs Branch (FIPB)

Response from AAC after sending them the Email from the ATF:

Joe-
We regret that this situation has escalated to the point it has without satisfactory resolution. It is unfortunate, but until/unless you are able to locate the missing baffle, our hands are tied. Our inability to replace a missing component is consistent with the Remington/AAC NFA compliance department’s current interpretation of guidelines that were arrived at through exhaustive consultation with the NFA branch. We don’t like the situation any more than you do (you are not the first customer to lose silencer parts through mishap), but until NFA branch changes it’s guidelines, or silencers are deregulated, we cannot replace your missing baffle. If you are able to locate said baffle, I’d like to invite you to send your Element back to AAC for a full refurbishment with all new components at no cost to you.

Thank you and best regards,
AAC Customer Services

-----------------------------------------------------------------------------------------

Your response isn’t clear if this is a company policy, or if you are misinterpreting the ATF laws. I contacted the ATF myself and received the response below that clearly states that ACC may in fact replace a LOST BAFFLE. You may contact the ATF contact below to verify if you like. Either way, your customer service is abysmal if you do not know the laws governing your business or you are unwilling to service a customer.

Joe Metrisin
TheNeko
New Member
Posts: 4
Joined: Mon Jan 23, 2017 11:35 am

Re: Lost Baffle, Bad customer service.

Post by TheNeko »

We are right and AAC is wrong but as they say, this is a company policy not law so we the customer are screwed. The range found all but 1 baffle in my case. I sent everything back and they replaced all the parts I sent them but I still have a paperweight since the stack rattles around in the tube.

Never buy AAC again!

As an aside, I was at an event with silencerco and they said they would replace any lost parts. I bought 2 of their cans on the spot. I hope AAC goes out of business for the way they treat their customers!
quiettime
Silent But Deadly
Posts: 605
Joined: Sat Dec 13, 2014 8:11 pm
Location: N FLA

Re: Lost Baffle, Bad customer service.

Post by quiettime »

This type of crap is why I'll never buy an AAC product.

It would be one thing for somebody to say "hey look man our legal team is telling us that the ATF could still fry us later even though they are telling you it's ok, they've been known to do that sort of thing...but here's what we CAN do for you blah blah blah" ; but canned robotic responses which totally ignore your side of the conversation are the antithesis of what it is to be human and will be the death of society as we once knew it.

OP, I hope that (as I am sure you will) you have a great experience with Curtis tactical and that your experience with The Leviathan formerly known as AAC will not keep you from enjoying the better end of the NFA world. There's a bunch of really smart, talented and just plain good folk who are innovative and driven, and who quite frankly would probably still do the thing even if there weren't a dime to be split for it all.

Best wishes, and, welcome to ST
hardcase
Silent But Deadly
Posts: 449
Joined: Sun May 26, 2013 9:01 pm

Re: Lost Baffle, Bad customer service.

Post by hardcase »

I just checked Curtis Tactical web site. Seems they are not doing suppressors at this time.
User avatar
fishman
Silent But Deadly
Posts: 1444
Joined: Sun Dec 20, 2015 7:15 pm

Re: Lost Baffle, Bad customer service.

Post by fishman »

hardcase wrote:I just checked Curtis Tactical web site. Seems they are not doing suppressors at this time.
thats a shame. he does quality work. hopefully its just temporary.
300 blackout form 1: http://www.silencertalk.com/forum/viewtopic.php?f=10&t=137293

5.56 form 1:
http://www.silencertalk.com/forum/viewtopic.php?f=10&t=141800&p=955647#p955647
User avatar
delta9mda
Silent But Deadly
Posts: 2304
Joined: Wed Dec 07, 2005 2:32 pm
Location: miami, florida

Re: Lost Baffle, Bad customer service.

Post by delta9mda »

stalking rhino?
NP
gsyoung54
Silent But Deadly
Posts: 179
Joined: Sat Mar 11, 2017 12:37 pm

Re: Lost Baffle, Bad customer service.

Post by gsyoung54 »

T-Rex wrote:
AlabamaPaul wrote:Just ask AAC to shorten the tube for the remaining baffles. That should end the pissing contest.
He did! Dec 8 @ 2048hrs.
They Can Not shorten the tube to less than what the length of the complete unit is listed on your Form 4 or Form 3. This would constitute "making a new suppressor" and you would have to get a new tube with a new serial number and pay another $200. If they did it, then the ATFness falls on them.
George from Alaska
User avatar
T-Rex
Silent But Deadly
Posts: 1865
Joined: Wed Oct 29, 2014 3:38 pm
Location: CT - The AntiConstitution State

Re: Lost Baffle, Bad customer service.

Post by T-Rex »

gsyoung54 wrote:They Can Not shorten the tube to less than what the length of the complete unit is listed on your Form 4 or Form 3. This would constitute "making a new suppressor" and you would have to get a new tube with a new serial number and pay another $200. If they did it, then the ATFness falls on them.
Just to keep everything on the level:
You can absolutely shorten a silencer, for the purpose of repairs. This is from the ATF's mouth, not mine. Increasing length would mean making a new silencer, not reducing.

Appendix B of the Handbook:
Q3: May the outer tube of a registered silencer be repaired due to damage? If so, may the repair
be done by someone other than the original manufacturer?

A damaged outer tube may be repaired by any Federal firearms licensee qualified to perform
gunsmithing or by the registered owner. The repair may not alter the dimensions or caliber of the
silencer, except that the length of the outer tube may be reduced, as set forth above.
The repair may not be performed if it results in the removal, obliteration, or alteration of the serial number, as this would
violate 18 U.S.C. § 922(k). In that case, the silencer may be returned to the registered owner in its
original, damaged condition or destroyed. A replacement silencer must be registered and transferred to
the registrant of the damaged silencer in the same manner as a new silencer, subject to the registration
and transfer procedures of the NFA and GCA.
Completed Builds www.silencertalk.com/forum/viewtopic.php?t=79895
Burst Calculator www.engineersedge.com/calculators/pipe_bust_calc.htm
Silencer Porn www.instagram.com/explore/tags/silencerporn/
Post Reply