A few months ago I took it to an indoor range and it came apart when I was firing.
The tube apparently unscrewed itself from the booster in a few shots and went flying end over end down the live range.
The range was able to get all of the parts back to me after hours as they said they would not shut down the live range to pick up the parts. (They do hold class III) I had it transfered from them to me after i bought it.
They were only able to return %90 of the suppressor as I am missing 1 k baffle.
They believe that it was destroyed or missing in their sand and bullet fragment backstop.
I emailed AAC customer service and have been back and forth with them telling me that they will repair the suppressor but will not replace the baffle that is missing.
They then do not give me any information to send the suppressor back to them after I asked.
Then they say that cannot replace the baffle at all, and that it is illegal for them to do so.
I email BATFE and they send me a citation saying the company can in fact replace the baffle.
I email this onto the company and they tell me repairing the suppressor is not the problem, the lost baffle is.
No matter how long of an email or what questions I pose I get back single sentence responses and no additional information.
I am coming here seeking help as I have done the same on reddit, and was directed to seek help on more specific forums.
Please see below for my email log with the company.
I am EXTREMELY dissatisfied with AAC and am awaiting further contact to see if they tell me I am SOL or if they will be able to help me and make this right. If they are unable to help me I will no longer buy/support AAC and will advise everyone I ever come into contact with in the firearm community to do the same, and will also ask the range to no longer carry AAC's products.
- RED IS ME
BLUE IS AAC
DARK GREEN IS BATFE
Dec 2 - 3:03 PM ME <ME> to techinfo
Hello, I have a Ti-Rant 9 suppressor I bought a few years ago. It has unscrewed itself at the range and shot itself off of the booster of my 9mm glock 19 (with threaded lone wolf barrel) They were able to recover all but 1 baffle and I was wondering how I would go about getting my suppressor inspected and possibly repaired if need be. I initially thought it exploded when I didn't see it on the end of the gun, fearing a baffle strike, but i can reassemble it no problem just am missing 1 stack it seems. I originally bought it from Silencershop.com on a deal they ran and had it delivered to and transfered to me through my class 3 dealer at (GUNSHOP). It actually happened a few months ago and has been sitting in my safe since, only because I'm in school for (BLANK) and am working full time at (BLANK), this is the first free moment I have to ask.
Thank you. ME.
Dec 2 - 5:27 PM AAC Support Service Ticket Response
We can bring it in and repair it, however we can not replace the baffle that was lost. Baffles are NFA items and we can not add nor remove baffles on silencers.
Thank you and best regards, AAC Customer Services
Dec 2 - 6:34 PM to techinfo
OK that's no problem, how would it be repaired though if it's missing a baffle? I just called the range and they said they've remember the incident and they did not find anything else out on the range the only baffles they found or the ones that they held and gave back to me, as the range was still currently live when the incident happened. It's an indoor pistol range. How would I go about getting this back to you to be repaired? Well it's still function normally?
Thanks. ME
Sent from my iPhone
Dec 6 - 9:03 AM to techinfo
I was speaking to someone in the customer service through email about my TiRant 9, and I was told it would need to be sent in for repair and I never heard back after my last email? Please see my correspondence from december 2nd below:
[REMOVED AS ITS REPETITIVE]
Dec 6 - 5:20 PM to me AAC Support Service Ticket Response
Good Afternoon, We can bring it in and fix everything that we have but it will be sent back to you still missing 1 baffle. The ATF will not let us replace baffles at will.
Thank you and best regards, AAC Customer Services
Dec 6 - 8:48 PM to techinfo
Is there any way I can get a new baffle? Can I do a form 4 $200 tax stamp for a new baffle? Right now I have a useless suppressor as it is missing a baffle..... or are you guys able to cut it down and rethread it it will just have a total of 7 instead of 8? Sorry to keep emailing you but I am looking for solutions as I am stuck with a $1000 tube that can do nothing unless I can find a solution to be able to use it again.
Dec 6 - 9:09 PM ME <ME to BATFE> to NFA <Fire.Tech(AT)usdoj.gov>
Hello, I bought and have registered a Ti-Rant 9 (9mm) suppressor made by AAC, and while at an indoor range that has a class III dealer I had the can come apart and go flying down the live range. They said I could not go down range while they were open and collected the parts for me and returned them to me after. The problem is they said they found all the parts except one baffle and they think the baffle shattered when it hit the ground (as the missing baffle was aluminum) and is now part of all of the bullet fragments and other junk that make up the sand and other material backstop they use. I contacted the manufacturer AAC and they stated they will not replace the baffle and have offered no solution as to how I can make my suppressor functional again. My question is, are they allowed to repair my suppressor by adding a new baffle, or cutting the tube down or rethreading and adding a longer end cap so that all of the baffles inside are held tightly together so I can have the suppressor functional again? Or if not who is allowed to modify it in such a way? Or can I somehow have the baffle replaced? This is my first and only NFA item I own and I am really searching for guidance as I don't want to make a mistake but I also don't want to have a very expensive non-operational suppressor. Thank you for your time and consideration.
ME
December 7, 2016 7:55 AM
From: NFA <Fire.Tech(AT)usdoj.gov>
Sent: Wednesday, December 7, 2016 7:55 AM
To: Firearms & Ammunition Technology Division
<firarmstech(AT)atf.gov>
Subject: FW: Replacement Suppressor Baffle?
8:20 AM
FYI
A person who is licensed under the GCA to manufacture firearms and who has paid the SOT to manufacture NFA firearms may replace a component part or parts of a silencer. Repairs may not be done if they result in removal, obliteration, or alteration of the serial number as this would violate 18U.S.C. section 922(k). If a silencer part bearing the serial number, other than the outer tube, must be replaced, the new part must be marked with the same serial number as the replacement part. Reference ATF Publication 5320.8, National Firearms Handbook (pg. 175)
Dec 7 - 9:06 AM ME <ME> to techinfo
I am really sorry to keep emailing you like this but I just contacted the BATFE to get clarification to see if I can have the suppressor repaired and this was their response, I would like to RMA the suppressor to you for repair, Please advise how I should go about doing so.
Thank you!
ME
-Forwarded message FROM ATF attached to them
Dec 7 - 11:06 AM to me AAC Support Service Ticket Response TO ME-
It wouldn't be safe to fire missing a baffle due to all the open space that will be at the end of the silencer. We can repair what is there, so if a baffle was dammage or so we could replace that baffle.
Thank you and best regards, AAC Customer Services
Dec 7 - 12:19 PM techinfo(AT)advanced-armament.com to me AAC Support Service Ticket Response
Good Morning, We can not sell the baffles by law.
Thank you and best regards, AAC Customer Services
Dec 7 - 12:21 PM techinfo(AT)advanced-armament.com to me AAC Support Service Ticket Response
The repair is not the issue it is the missing baffle
Thank you and best regards, AAC Customer Services
Dec 7 - 2:51 PM ME <ME> to techinfo
Please excuse me if I seem like I am being curt, but I feel like we keep going in circles.... I contacted the BATFE and they have stated that the internal parts can be replaced by "A person who is licensed under the GCA to manufacture firearms and who has paid the SOT to manufacture NFA firearms may replace a component part or parts of a silencer." I included my interaction with them below. You offer a lifetime warranty, and I have included questions thus far about setting up an RMA to have the suppressor repaired. So in short you are telling me my suppressor is now non functional, You will not modify the suppressor by cutting the tube down to make the end cap remove the space, I cannot return it to you for repair, you will not replace the baffle, and I am basically SOL? I just feel like I have not been getting straight answers? I'm sorry to keep emailing but this is extremely frustrating and I feel as if I am getting nowhere, Where do you recommend I go from here? Please see the email logs below of your responses and my interaction with the BATFE. Our interaction so far has been the following:
-included their responses to me
-included email to batfe
-included forwarded copy of batfe email to me
Thu, Dec 8, 2016 at 5:56 PM
7 Baffles come in then 7 can go out. If you need 7 for the silencer and have 6 then we send the can with the 6 back out
Thank you and best regards,
AAC Customer Services
Thu, Dec 8, 2016 at 10:34 PM
to techinfo
Is there a supervisor I can establish contact with? You have stated multiple times replacing this baffle in your factory is against the law which multiple sources including the BATFE have confirmed is not against the law.
I wish to be put into contact with a supervisor.
ME
Fri, Dec 9, 2016 at 5:48 PM
If you call in and speak with anyone they will tell you that yes we can and we do all the time to fix silencers. What you do not understand is if you loose a baffle from a silencer then you are out of luck and nothing we can do. If you bring us 7 busted baffles then we can replace with 7 new. IF YOU HAVE LOST OR MISSING A BAFFLE THEN WE CAN NOT REPLACE IT. WE HAVE TO HAVE %50 OF A BAFFLE COME IN FOR ANY REPLACEMENT. FEEL FREE TO CALL IN AND SPEAK TO JOSH HOOD OR DRU LEE AND THEY CAN EXPLAIN TO YOU THE WAY ADVANCED ARMAMENT COMPANY POLICY IS DONE AND DIRECTED TO DO SO BY OUR COMPLIANCE
This last communication was where they actually stated what they should have told me FROM THE BEGINNING instead of running me around. I will be calling customer service if for nothing more then to explain to a supervisor how abysmal their customer service department is with communicating properly with customers.
And a shout out to fishman for providing contact information for Joe curtis! It seems he will be able to assist me with making the suppressor functional again and in fact offers a TRUE lifetime warranty.
If they treat me any worse on the phone I will update again.
I think ill hang around here for a while, introduce myself and make myself at home. Thank you all for the help!