How long to get a response?
Moderator: SilentMike
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- New Member
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- Joined: Wed Feb 03, 2010 2:38 pm
- Location: Lafayette, LA
How long to get a response?
Just bought my first suppressor, which is a cyclone. My first shot resulted in an end cap strike. I am just wondering how long does it normally take for AAC to get back with you. I talked with AAC by email last sunday and haven't heard back. I know they are a big company and I was expecting a wait, just didn't know if a week is normal. I have heard the customer service is top notch. After the 6 month wait to get it, I would like to get this resolved as quickly as possible so I can finally enjoy this thing. Any help or pointers would be appreciated.
Re: How long to get a response?
Man that is a bummer I would send Mike Mers a pm on here. He has helped me the only time I needed it.
Re: How long to get a response?
Call Mike Mers: 770.925.9988
Stay calm, stay strong, and have a backup plan.
- Selectedmarksman
- Silencertalk Goon Squad
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Re: How long to get a response?
An inevitable question: What platform were you using as a host, what ammo, and who threaded the barrel? They'll probably want to know these things to help diagnose the problem.
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- Silent But Deadly
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Re: How long to get a response?
Where did your email conversation end up?
I would ASSume you'd need to send us the gun/barrel and the can for diagnosis/repair...
I would ASSume you'd need to send us the gun/barrel and the can for diagnosis/repair...
Kick Ass Design
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Re: How long to get a response?
Just got an email from John this morning with an RMA number. It will be in the mail this week. Thanks for the info. and the help.