How long to get a response?

jreynolds425 · Post by **jreynolds425** » Sun Feb 20, 2011 7:48 pm

Just bought my first suppressor, which is a cyclone. My first shot resulted in an end cap strike. I am just wondering how long does it normally take for AAC to get back with you. I talked with AAC by email last sunday and haven't heard back. I know they are a big company and I was expecting a wait, just didn't know if a week is normal. I have heard the customer service is top notch. After the 6 month wait to get it, I would like to get this resolved as quickly as possible so I can finally enjoy this thing. Any help or pointers would be appreciated.

yamatitan · Post by **yamatitan** » Sun Feb 20, 2011 8:05 pm

Man that is a bummer I would send Mike Mers a pm on here. He has helped me the only time I needed it.

Fastflt1 · Post by **Fastflt1** » Sun Feb 20, 2011 10:46 pm

Call Mike Mers: 770.925.9988

Selectedmarksman · Post by **Selectedmarksman** » Mon Feb 21, 2011 1:08 am

An inevitable question: What platform were you using as a host, what ammo, and who threaded the barrel? They'll probably want to know these things to help diagnose the problem.

66427vette · Post by **66427vette** » Mon Feb 21, 2011 1:49 am

Pics?

JasonAAC · Post by **JasonAAC** » Mon Feb 21, 2011 7:34 am

Where did your email conversation end up?

I would ASSume you'd need to send us the gun/barrel and the can for diagnosis/repair...

jreynolds425 · Post by **jreynolds425** » Mon Feb 21, 2011 8:21 am

Just got an email from John this morning with an RMA number. It will be in the mail this week. Thanks for the info. and the help.

How long to get a response?

How long to get a response?

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