getting in touch with AAC

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reaper1
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getting in touch with AAC

Post by reaper1 »

Do They answer there phone and return messages
Last edited by reaper1 on Wed Feb 02, 2011 10:17 pm, edited 1 time in total.
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Re: one reason Coastal suppressors are better than AAC

Post by pierre1631 »

Sorry I tied Mers up- Just got off the phone with him.
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reaper1
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Re: one reason Coastal suppressors are better than AAC

Post by reaper1 »

must have been a good talk about two weeks long?
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Re: one reason Coastal suppressors are better than AAC

Post by psp7 »

:lol: I hear that often. Thats too bad as I hear AAC makes a good product on these forums.
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Re: one reason Coastal suppressors are better than AAC

Post by pierre1631 »

I would shoot Mike an email- he replied pretty quick to mine this morning.
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singtoe
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Re: one reason Coastal suppressors are better than AAC

Post by singtoe »

I find that to be the opposite. I can always get a hold of some one from ACC but I might have to call 20 times for coastal before I actually get someone other then an answering machine.

But in reality , you have to expect good customer service from a Fortune 500 company verses a small time shop that is here one year then closed down other years.
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Re: one reason Coastal suppressors are better than AAC

Post by Bargsbeer »

I have heard Good and Bad about both companies. I think they both make some decent cans Like the EVO,Ti-Rant and the MIMS
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Re: one reason Coastal suppressors are better than AAC

Post by Jmark »

Shot show anyone?
reaper1
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Re: one reason Coastal suppressors are better than AAC

Post by reaper1 »

I have a customer order i have been trying to place for two weeks. 5 messages and 10 calls, no answer, no return call. Called the # on there web sight and used option 5
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Kevin/AAC
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Re: one reason Coastal suppressors are better than AAC

Post by Kevin/AAC »

Sorry guys. We are doing our best. We are still growing...probably 2x-3x this year again. It was much easier to get to every phone call and email when we only sold a few thousand silencers a year. Mers, Kathy, and Hollister are doing a great job, but there are enough calls and emails for 20 people.

Sorry we let you down.

Please feel free to post your question here.
"Fully welded core!"
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pierre1631
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Re: one reason Coastal suppressors are better than AAC

Post by pierre1631 »

I always hit option 1 "To Place an order or check the status of the order."
Silent Industries
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In einer Welt der Kompromisse Einige Männer Dont.
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Re: one reason Coastal suppressors are better than AAC

Post by pierre1631 »

Kevin/AAC wrote:Sorry guys. We are doing our best. We are still growing...probably 2x-3x this year again. It was much easier to get to every phone call and email when we only sold a few thousand silencers a year. Mers, Kathy, and Hollister are doing a great job, but there are enough calls and emails for 20 people.

Sorry we let you down.

Please feel free to post your question here.

Kevin,

I will come intern for ammo!!!! Let me shoot stuff and I will answer the phone like it was a job!!!
Silent Industries
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Madison, AL
256-783-5309
"Not the biggest- Just the best!"
Proud AAC SWR Silencerco Stocking Dealer
In einer Welt der Kompromisse Einige Männer Dont.
LOMartin
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Re: one reason Coastal suppressors are better than AAC

Post by LOMartin »

I have been emailing with Jason/AAC for the past 3days.

He replies to the emails within a few hrs everytime, with detailed answers.
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este
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Re: one reason Coastal suppressors are better than AAC

Post by este »

LOMartin wrote:I have been emailing with Jason/AAC for the past 3days.

He replies to the emails within a few hrs everytime, with detailed answers.
Humph. Well you don't have to brag about it ;)
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MAJ MALFUNCTION
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Re: one reason Coastal suppressors are better than AAC

Post by MAJ MALFUNCTION »

reaper1 wrote:I have a customer order i have been trying to place for two weeks. 5 messages and 10 calls, no answer, no return call. Called the # on there web sight and used option 5
As a Plan B, you can always contact a distributor, like myself, to get your cans. We have AAC's entire catalog of suppressors in stock (as well as SWR, Surefire, Silencerco, YHM and some Liberty) and our "dealer prices" are lower than the manufacturers' (so you'd have a better profit margin).
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Kevin/AAC
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Re: getting in touch with AAC

Post by Kevin/AAC »

Excellent point...take advantage of our dealer and distributor network whenever possible.
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Re: getting in touch with AAC

Post by JohnInNH »

Unless they get deployed and vanish for 2 months

LMAO.. Sorry Byron... I could not resist.

I still like my post about you and Ted N on a island in the Bahamas... playing with you minigun (with all the SS Sparrow $ you supposedly ran off with)

But, yes, using a distributor can be a help unless it's a QC/design/repair problem. Unless it;s SHOT or during a move I have had EXCELLENT response from Mike or Kevin .. You may not like what they have to say LOL ,, but you will hear back.
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MAJ MALFUNCTION
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Re: getting in touch with AAC

Post by MAJ MALFUNCTION »

JohnInNH wrote:Unless they get deployed and vanish for 2 months

LMAO.. Sorry Byron... I could not resist.

I still like my post about you and Ted N on a island in the Bahamas... playing with you minigun (with all the SS Sparrow $ you supposedly ran off with)

But, yes, using a distributor can be a help unless it's a QC/design/repair problem. Unless it;s SHOT or during a move I have had EXCELLENT response from Mike or Kevin .. You may not like what they have to say LOL ,, but you will hear back.
In a couple of months my wife will start working with me in the "family biz" full-time, instead of part-time like she does now - so I'll have a "backstop" at all times.

But thanks for your kind words of support!
SILENCER WHOLESALER - selling to Class III dealers only
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1_ar_newbie
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Re: getting in touch with AAC

Post by 1_ar_newbie »

MAJ MALFUNCTION wrote:
JohnInNH wrote:Unless they get deployed and vanish for 2 months

LMAO.. Sorry Byron... I could not resist.

I still like my post about you and Ted N on a island in the Bahamas... playing with you minigun (with all the SS Sparrow $ you supposedly ran off with)

But, yes, using a distributor can be a help unless it's a QC/design/repair problem. Unless it;s SHOT or during a move I have had EXCELLENT response from Mike or Kevin .. You may not like what they have to say LOL ,, but you will hear back.
In a couple of months my wife will start working with me in the "family biz" full-time, instead of part-time like she does now - so I'll have a "backstop" at all times.

But thanks for your kind words of support!
Dude, does she know you call her a "backstop" :lol:
Mike Mers
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Bandit
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Re: one reason Coastal suppressors are better than AAC

Post by Bandit »

reaper1 wrote:I have a customer order i have been trying to place for two weeks. 5 messages and 10 calls, no answer, no return call.
Awhile back I tried for 4 days and nobody answered and you gave them 2 weeks ?
Guys better hope they don't hire towel heads in Pakistinky land who don't know english.



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MAJ MALFUNCTION
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Re: getting in touch with AAC

Post by MAJ MALFUNCTION »

1_ar_newbie wrote:
MAJ MALFUNCTION wrote:
JohnInNH wrote:Unless they get deployed and vanish for 2 months

LMAO.. Sorry Byron... I could not resist.

I still like my post about you and Ted N on a island in the Bahamas... playing with you minigun (with all the SS Sparrow $ you supposedly ran off with)

But, yes, using a distributor can be a help unless it's a QC/design/repair problem. Unless it;s SHOT or during a move I have had EXCELLENT response from Mike or Kevin .. You may not like what they have to say LOL ,, but you will hear back.
In a couple of months my wife will start working with me in the "family biz" full-time, instead of part-time like she does now - so I'll have a "backstop" at all times.

But thanks for your kind words of support!
Dude, does she know you call her a "backstop" :lol:
LOL - yeah, she's got some more colorful knick names than that. :)
SILENCER WHOLESALER - selling to Class III dealers only
kaotic504
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Re: getting in touch with AAC

Post by kaotic504 »

Mike has always been great w/ responding to emails for me.
reaper1
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Re: getting in touch with AAC

Post by reaper1 »

email worked great guess i just still prefer the personal touch of a phone call. But email will work just fine. Major maby we will work something out, thanks
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BadassWeakling
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Re: getting in touch with AAC

Post by BadassWeakling »

I've been having trouble reaching AAC myself.

At first I thought it was Mers getting engaged (congrats!) then SHOT Show, then the Acusport Show... All I want is some mounts :(
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MAJ MALFUNCTION
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Re: getting in touch with AAC

Post by MAJ MALFUNCTION »

reaper1 wrote:email worked great guess i just still prefer the personal touch of a phone call. But email will work just fine. Major maby we will work something out, thanks
Sounds good Scott! Thanks for the opportunity to earn you business. :D
SILENCER WHOLESALER - selling to Class III dealers only
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